Refund policy
Refund policy
We want you to love every item from Gracefold. You can request a return within 30 days of delivery, and return shipping is free.
Eligibility
- Items must be unused, in the condition you received them, and in their original packaging.
- Proof of purchase (your order number) is required.
Items we can't take back
Unless they arrive damaged, defective or incorrect, we can't accept returns of:
- Food and drink, such as caramels and tea
- Personal-care items that have been opened or used, such as soap, lotion, beard oil and balm
- Personalized or custom-made items
- Gift cards
How to start a return
Email hello@gracefold.ca or use our Contact page with your order number and the item(s) you'd like to return. We'll email you a free prepaid return label, usually within 2 business days. Our products ship directly from Canadian makers, so your return goes back to the maker who shipped it. Please use only the label we send; items sent back without a return label from us can't be accepted.
Return shipping
Return shipping is free. There are no restocking fees.
Damaged, defective or incorrect items
Please check your order when it arrives. If anything is damaged, defective or incorrect, email us within 7 days of delivery with your order number and a photo of the issue. We'll send a replacement or a full refund, and you won't need to send the item back.
Refunds
Once your return is received and checked, we'll let you know. Approved refunds go to your original payment method within 5–10 business days. Your bank or card issuer may take a few extra days to post the refund.
Exchanges
We don't do direct exchanges. The fastest way to get a different item is to return the one you have and place a new order.